Here's a communication tip for anyone in leadership:
Never, ever insult or humiliate your employees or throw them under the bus. Do not do it in person, and do not do it via email.
It has a lasting impact. It always reflects poorly on you, not on the employees. Leadership communication matters, and not everyone does this well. You can elevate or torpedo your employee engagement by the way you communicate.
Yes, employees make mistakes. Yes, sometimes they are going to let you down. Sometimes you might not know the full story. Sometimes you might even be wrong.
Being mean is not going to get you anywhere. It can deeply damage your credibility, not to mention the employee's self-esteem and engagement.
Just don't do it. Ever. Always be kind. Always be patient. Always be helpful. That's what you get paid the big bucks to do.
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